Privacy Policy

1. Introduction

SubtrackAI ("we," "our," or "us") operates the website subtrackai.com and provides AI-powered personal styling services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

• Name, email address, and country of residence provided during registration.
• Gender preference for styling recommendations.
• Payment information processed securely through our third-party payment provider (Dodo Payments). We do not store credit card details on our servers.

2.2 Photos and Images

• Profile photos uploaded for AI analysis of physical features (skin tone, face shape, etc.).
• Wardrobe images uploaded for outfit matching.
• AI-generated images created based on your profile.

2.3 Usage Data

• Recommendation history and preferences.
• Device information, browser type, and IP address.
• Usage patterns and feature interactions.

3. How We Use Your Information

• To provide personalized outfit recommendations using AI analysis.
• To generate AI-styled images and passport photos.
• To process payments and manage your account.
• To communicate important updates about our services.
• To improve our AI models and service quality.
• To detect and prevent fraud, abuse, and content policy violations.

4. Data Storage and Security

Your data is encrypted in transit using 256-bit SSL/TLS encryption and at rest using AES-256 encryption. Photos are stored securely on Cloudflare R2 cloud storage. We implement industry-standard security measures including access controls, regular security audits, and secure coding practices.

5. Content Moderation

Uploaded photos are automatically scanned for content policy compliance. Images containing nudity, explicit, or inappropriate content are rejected. Repeated violations may result in account suspension or termination.

6. Third-Party Services

We use the following third-party services to operate our platform:

• Dodo Payments — Payment processing (PCI DSS compliant).
• Groq — AI vision analysis and outfit recommendations.
• Replicate — AI image generation.
• Cloudflare R2 — Secure image storage.

These providers have their own privacy policies and data handling practices. We only share the minimum data necessary for each service to function.

7. Data Retention

We retain your personal data for as long as your account is active. You may delete your profile photo and wardrobe images at any time from your dashboard. Upon account deletion, all associated data is permanently removed within 30 days.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for data processing.
• Export your data in a portable format.

To exercise these rights, please contact us at support@subtrackai.com.

9. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data under the lawful bases of consent, contract performance, and legitimate interests. You have the right to lodge a complaint with your local data protection authority.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@subtrackai.com